The European Commission launched the AI Act Service Desk and the Single Information Platform to support the implementation of the EU AI Act Regulation. The new service allows businesses and public institutions to ask tailored questions about the Regulation’s application and verify their exact legal obligations. This initiative is particularly significant as the EU AI Act, adopted in July 2024, is being phased into force across Member States.
The Service Desk aims to provide a single access point to official information, guidelines, and practical tools related to the Regulation. According to the Commission’s Directorate-General for Communications Networks, Content and Technology, the platform is designed to ensure transparency in applying the law and to support compliance requirements such as risk-based classification and reporting obligations. The unified information point also reduces administrative burdens for companies by centralising access to essential guidance and answers.
Overall, the service introduced in 2025 represents a key milestone in the enforcement of the EU AI Act, as it guarantees a consistent and transparent application of the rules. It strengthens legal certainty while helping European enterprises to meet the new AI requirements in a timely and efficient manner.
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