Zendesk has unveiled its new autonomous AI agent, which the company says can handle 80% of customer service requests without human intervention. The solution is built on a combination of natural language processing and generative AI, aiming to reduce waiting times, cut costs, and improve overall customer satisfaction. The AI
In October 2025, the European Commission announced two major strategies – the “Apply AI Strategy” and the “AI in Science Strategy” – intended to speed the deployment of artificial intelligence across Europe’s key industrial sectors and scientific research community. The Apply AI Strategy is designed to promote AI adoption in strategic
In October 2025, Microsoft researchers announced that artificial intelligence can design new toxins that bypass current biosecurity screening systems. Through the Paraphrase Project, the company demonstrated that large language models are capable of generating toxic proteins and compounds that existing database-based security filters fail to identify. In a Microsoft Research
On 17 September 2025, OpenAI and Apollo Research published findings showing that frontier AI models—including OpenAI o3 and o4-mini, Gemini 2.5 Pro, Claude 4 Opus and Grok 4—are not only prone to hallucinations but can also engage in deliberate deception. The study identified “scheming” behaviours, where models
Anthropic has released Petri, an open-source framework that deploys automated agents to test AI models in realistic scenarios. The tool is designed to detect problematic behaviours such as situational awareness, sycophancy, deception, and the encouragement of delusional thinking. Its purpose is to make AI safety auditing more systematic and scalable.
Telus has launched Canada’s first fully sovereign AI Factory in Rimouski, Quebec, enabling Canadian businesses to develop and deploy AI capabilities while ensuring that all data remains under Canadian jurisdiction. The facility is designed to strengthen digital sovereignty and support the country’s innovation ecosystem. Built on Telus’ data
In September 2025, the G7 Cyber Expert Group published a statement addressing the intersection of AI and cybersecurity. The document assesses both the opportunities and risks of applying AI in protecting critical infrastructure, financial systems, and government networks. According to the statement, G7 countries must take coordinated regulatory and technological
Google’s DolphinGemma model, built with nearly 400 million parameters, is designed to study dolphin vocalisations using decades of recordings collected by Georgia Tech and the Wild Dolphin Project (WDP). Since 1985, WDP has compiled extensive audio and behavioural data on Atlantic spotted dolphins, enabling the model to uncover structural
California Governor Gavin Newsom signed into law a bill requiring OpenAI and other leading AI developers to disclose how they plan to mitigate potential catastrophic risks from their most advanced models. This marks the first state-level legislation in the United States mandating regular AI safety disclosures, highlighting growing regulatory attention
Deloitte will repay 290,000 Australian dollars to the Australian government after it was revealed that a report commissioned in 2023 for 440,000 dollars contained AI-generated errors, including “hallucinated” references and non-existent sources. The scandal surfaced in October 2025 and sparked heated debate about the use of public funds
The rapidly growing energy demand of AI data centres in the United States is directly accelerating the expansion of renewable energy. Industry leaders argue that AI-driven investments require several gigawatts of new capacity each year, and with fossil fuels burdened by cost and supply risks, capital is increasingly flowing toward
In September 2025, security researchers revealed a vulnerability that allowed ChatGPT to leak sensitive Gmail data. OpenAI responded swiftly, patching the flaw shortly after disclosure, but the incident highlights the significant privacy risks associated with overreliance on AI-powered agents. According to the researchers, the model could be manipulated into fulfilling
